BBLY Shipping Policy
Scope & destinations
This shipping policy applies to purchases made directly through the BBLY app and thebbly.com. We ship from California to eligible destinations in the contiguous United States shown at checkout. We do not ship to Alaska, Hawaii, or international destinations.
Processing & delivery estimates
Orders normally ship within 1–3 business days of order placement, unless a different dispatch timeframe is disclosed before purchase. Weekends and holidays are excluded. Transit time is additional; delivery dates are estimates, not guarantees. If we cannot ship within the stated timeframe, we will notify you of the revised date and offer the choice to accept the delay or cancel for a prompt refund as required by law. Orders we cannot fulfill will be cancelled and refunded.
Shipping charges & tracking
Shipping charges for standard orders are shown at checkout. Special handling or expedited services may require additional charges, which we will obtain your approval for before proceeding. Shipment confirmation and available tracking details are sent to the email address provided at checkout.
Franchise pallet shipments
For palletized shipments placed through an approved BBLY franchise business account, BBLY arranges and manages freight separately from Shopify checkout. We will provide a freight quote for approval before shipment. Unless the applicable written franchise agreement provides otherwise, BBLY will pay 50% of the approved pallet-freight quote, and the franchise business will pay the remaining 50% through a separate Shopify invoice. The quote and invoice will identify the franchise business’s share and any foreseeable delivery-service charges. We will discuss any additional carrier charges with the franchise business before incurring them where reasonably possible. Charges caused by a BBLY shipping error are BBLY’s responsibility.
Address accuracy & order changes
Please provide a complete, accurate delivery address and ensure the location can accept your shipment. Contact support promptly to request an address change or cancellation; changes may not be possible after fulfillment. This does not limit cancellation or refund rights required by law. Additional reshipping charges caused by an incorrect address or refused delivery will be explained and require approval. We do not charge you to correct a shipping error caused by BBLY.
Delayed, missing, or damaged shipments
Inspect your shipment promptly. If it is missing, damaged, or incorrect, contact support as soon as possible, preferably within 2 business days of delivery or discovery. Include your order number, the affected items, and available photos of the items, packaging, and shipping label. Keep packaging where safe and do not consume products that may be unsafe. This requested reporting period does not remove your rights under applicable law.
Delivery investigations & remedies
If tracking shows delivered but the package is missing, check the delivery area and contact us and the carrier. We review the delivery evidence and help investigate; a delivery scan alone does not automatically resolve a claim. Refunds, replacements, or other remedies depend on the circumstances and applicable law. Carrier investigations do not override mandatory refund deadlines.
Food products & pickup
Food items are final sale for change-of-mind returns, including unopened products. This does not exclude remedies for damaged, defective, unsafe, or incorrect items, or rights required by law. Local delivery and warehouse pickup have separate availability and scheduling requirements shown when selected. For pickup, wait for the ready-for-pickup confirmation before arriving.
Contact BBLY
For shipping questions or order assistance, email support@thebbly.com or call (510) 400-1416.