(510) 400-1416 | support@thebbly.com

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All BBLY products are shipped within 1-3 business days out of California, United States. For orders received immediately before (Friday evening) or during the weekends (Saturdays and Sundays) or placed before, on, or immediately following a holiday, the processing time of 1-3 business days starts on the next available business day. Currently we don’t offer international shipping, if you’re located in Hawaii or Alaska, you may experience some additional days in transit times.

 Once your order has been fulfilled, a shipment confirmation, including your tracking information, will be sent to the email address provided during check-out. We reserve the right to charge additional fees for any special processing/shipping requests (rush order, special delivery arrangements, pallets, etc.) that may apply. In such cases, our customer service department will contact you for approval.

Orders cannot be canceled after they have been processed. Shipping carriers do not offer weekend deliveries and shipping estimates are based on business days. Shipping to the US is calculated at checkout for all orders and shipped via FedEX. There are no hidden fees beyond what you see at checkout.

We guarantee the order will be delivered to the shipping address entered at checkout. If an order is successfully delivered, and the tracking states that the order delivery was successful, responsibility is on the customer to locate the shipment at their address. We will not issue replacement orders for successful deliveries. We are not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, Wrong Street, etc.). If you cannot find your package, please contact FedEx first at 1 (800) 463-3339. You will be able to see delivery information by clicking on your tracking number.

Please check your shipment carefully upon arrival to ensure it has not been damaged by the shipping carrier in transit. All claims for damaged products should be made within 2-business days of the package being delivered. To report shipping damage, please email us at support@bbly.com. All shipping damage claims must include detailed information of the damage as well as photographic evidence.

BBLY also allows for orders to be picked up at our warehouse location. All warehouse calls will be ready 24 hours after time of order. Pick up hours are 10am – 4pm Monday-Friday with the exception of holidays. If an order is not picked up within 7 business days, we will cancel the order and a 20% restocking fee will be applied on the cancelled order.

Issues with a Shipment

The tracking number included in your order fulfillment email will inform you of your shipment's Estimated Time of Arrival (ETA). If a shipment has not been received 72 hours past the ETA, please send email to support@bbly.com for your missing shipment. An investigation will be conducted to determine its cause and a solution will be provided within 3-5 business days.

For any damaged shipments caused by carrier mishandling, a claim must be filed within 72 hours of shipment arrival. However, it is best to refuse the shipment from the carrier if you notice the package is damaged. If you receive a damaged shipment, please email support@bbly.com and be prepared to describe and provide photos of damages of the shipment and products.

Damage shipment claims are subject to further investigation before any refund or replacement is granted. BBLY is not responsible for any lost, stolen, or weather damaged merchandise. Investigations may take up to 10 business days. BBLY will submit the claim to the carrier. Once the carrier verifies the damage, our team will contact you and either issue a replacement or credit to your account. Please allow 7-10 business days to process the replacement or credit.

BBLY will only cover ground shipping costs for replacements. If your shipment requires other shipping options (expedited shipping, signature at delivery required, or any special delivery arrangements), additional charges may apply. Please view Processing, Shipping and Delivery for more information.

A carrier will typically make three attempts to deliver a shipment. If the carrier cannot deliver the shipment after several attempts, the shipment will be returned to our warehouse. Under such circumstances, you will be responsible for additional Shipping and Handling fees for reshipment. Shipping and Handling costs cannot be refunded. BBLY is also not responsible for any weather related delay or damages caused during transit or delivery.

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